Request a Store Credit

Start a New Request

Products arrive damaged, missing, or did not receive the package? Use the online tool to request a store credit.

Check Request Status

Check status of your request. Be sure to have your claim number and email associated with the order.


How long does the request take?

Once you submit your request, it takes about 2-3 business days for our team to process your request. You will receive an update through email.

Why do we ask for pictures for package condition?

Pictures for package condition are critical because they allow us to better assess potential mishandling of packages during transit. Simply provide pictures of box tape, box and shipping label, and we will take care of the rest!

What email should I use to request a store credit?

In order to process your request, please use the email address that is associated with your purchase.

Need Help? Contact Us!

  • +1 (844) 986-6922

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